Frequently Asked Questions

FAQS

Are your marquees waterproof?

Yes. All of our marquees are made from the highest quality waterproof PVC. Water may enter your marquee from the ground if your drainage is not sufficient and you do not have wooden floor. Occasionally you may get a little condensation with wintery weather.

Do I need flooring in the marquee?

No, it is not essential that you have flooring within your marquee unless your event is likely to be held in bad weather conditions. If your ground does not have good drainage then we recommend a wooden floor which is slightly raised. This will prevent puddles in the marquee. Please click here for more information on marquee flooring.

Are marquees suitable for winter events?

Absolutely. Marquees are suitable throughout the year and when inquiring about a marquee with Royal Marquee Hire we will always create a specification of marquee and equipment that suits the time of year. During the winter months we would always advise that you hire one of our heaters to go with your marquee and in most cases hard wood flooring and carpet are more suited to ensure that your event is dry, comfortable and warm.

Can I decorate the marquee myself?

Yes, of course, the ability to decorate a marquee is one of the unique selling points for choosing a marquee over another venue. We welcome customers to decorate their marquees, however we request that decorations are not stapled or taped onto the marquee surface and that all decorations are removed prior to the day of take-down. Please advise the company what decorations you would like to use and we will advise how you can use them.

Are your marquees safe?

At Royal Marquee Hire we only supply marquees of the highest quality that conform to all the necessary British and European Safety Standards. The manufacturer of all our standard marquees is a member of the Performance Textiles Association formally known as MUTA and certified ISO 9001 2000 by Lloyds Register Quality Assurance (LRQA). For further information on health and safety, please click here.

What size marquee do I need?

Please see our marquee hire calculator where it highlights the number of guests you can fit in each marquee or you can contact our friendly team on 020 7112 8950 and they will be happy to help you. Generally a 3m x 3m area will seat 8 to 10 guests or have up to 15 standing. If you want more room for dance floors, bars, staging or catering tables please take this into account when trying to decide which size is right for your event.

What is the latest point I can hire a marquee?

We do take bookings right up to the week of the event although we recommend booking in advance as we get booked out for most of the year. The earlier you book the more flexible we can be with set up and take down days plus there are more favourable discounts.

Are site visits chargeable?

Site visits may be chargeable subject to event criteria and needs. Any initial site visit charges will be credited to the customer’s account and can be used as part of the booking payment. Site visit charges are only refunded if a booking is made.

At what stage would you come out for a site visit?

Most small events do not require a site visit however if the event venue has complications that cannot be resolved in our booking process or it is a larger more complex event then we would usually provide a site visit. All site visits would be at the earliest convenience after we receive all event and venue information.

Why is it important for the client to be there on day of install?

It is important for the client to be there to make sure everything is to their satisfaction, to have demonstration on using the equipment, to notify of any site issues or potential problems, to answer any questions about electrics or other services and to sign documents on completion.

What’s the difference between lined and unlined marquees?

Marquee lining provides a more luxurious finish to a marquee and are most suited for formal and celebratory events such as weddings or private parties. With unlined marquees, the PVC walls and marquee structure are fully visible, making them more suitable for functional or casual events. More information on marquee lining can be found by clicking here.

Can the marquee be connected to the building?

Our marquees can serve as an ‘extension’ or awning to a building if the space is suitable. Covered walkways are also possible. We are never able to connect a marquee fully to a building but we will work to erect the marquee, as close to the building as possible so only a very small gap is visible. Please note that if there are gas flues or other extractors on the wall then we will have to move the marquee up to a meter away from the building.

Can marquees be erected on uneven ground?

Marquees can be erected on uneven ground however it is easier when marquees are erected on level ground. In some instances we will be able to erect a marquee on slightly uneven ground using ‘extension legs’. This technique will ensure that the marquee is erected level, but the ground will still be uneven underneath.

Can marquees be opened in warm weather?

Yes. The walls of our marquees can be opened and secured quickly and easily. Please see our gallery section for some examples of open marquees.

Does my marquee have to have all the side on?

Generally we always leave all of the sides on the marquee so they can be opened and closed bearing in mind the weather and health & safety. There may be some exceptions made upon risk assessment on the day of the event. For example: The walls could be left off of all sides of the marquee if the weather conditions were fine. It would not be suitable to remove individual sides of the marquee as this could create a sail effect. We cannot guarantee removal of any walls before the day of the event.

What is the distance between each leg around the outside of the marquee?

Our standard marquees are 3 meters (10ft) but we also have bays in 1.5 meters (5ft).

Furniture & Equipment

Do you hire furniture?

Yes we have a wide range of furniture for hire with your marquee. Our furniture is also available for hire separately. Please click here for further details.

How many guests can I seat around a table?

As a general rule of thumb: 8–10 around a 5ft circular table, 6-8 around a 4ft circular table and 6 on a 6ft trestle table.

Do high heels get stuck in coconut matting?

Very rarely but it is possible. Coconut matting is one of our most popular flooring choices due to its cost effectiveness and durability.

Do we need a generator?

If you do not have a power source on your site then you would require a generator. Royal Marquee Hire can add this to your quotation for you upon your enquiry.

Do we need a heater?

During the summer months it is not always necessary for a heater, unless you have chosen a particularly large marquee for use during the evening. During the colder months we would always advise that you use a heater. Royal Marquee Hire will be able to recommend the correct type and size of heater at your time of enquiry. In the event of snowfall then you must keep your marquee heated to 12 degrees c to prevent snow settling on the roof of the marquee. More information about heating your marquee can be found here.

Do uplighters provide enough light?

Uplighters are best used as mood or effect lighting so if you require the marquee to be bright then it would be best to go with other lighting options as well. Globe and Chandelier lights are the normal main lights used within our marquees. Details of which can be found in the lighting section of our website by clicking here.

Do you hire toilets?

We are able to offer a range of toilets to service your event. For a smaller event we would suggest using a 2+1 unit and for some larger events it may require a larger unit with the option of a daily valeting service during your hire period. More details can be found here.

Can I just hire a heater or other equipment from you and not the marquee?

We do hire out equipment independently but we hold back a certain amount of our stock to go with our Marquees. In the summer we hold back more equipment than the winter. Please enquire about availability.

Why is it essential for my dance floor to be put on level ground?

The dance floors are locked in tightly together and become rigid therefore if the ground is not fairly level then there could be potential trip up hazards around the edges.

Payments and Hiring Policy

Why do I have to pay a deposit?

No binding contract will exist until you have accepted our quotation in writing, have paid a minimum of 30% deposit and we have issued you with a written acknowledgment of your acceptance. We ask for a deposit as a way of receiving full commitment to hire the marquee. As we only hold limited stock, if a customer decides not to go ahead with their marquee hire, we may be unable to re-book that stock for that duration. Deposits are non-refundable.

When must I make my final payment?

Final payment must be paid in cleared funds thirty days before the marquee is setup. Alternatively you may phone the office and pay over the phone by credit or debit card. If you wish to pay by cheque then payment must be made 40 working days in advance of your set-up so that the final payment can be cleared in time. Bookings made within 30 days of the event must be paid in full.

Can I make last minute changes to my marquee?

Alterations to accessory requirements can be made no later than 48 hours in advance and are subject to availability. Marquee alterations are flexible and are based on our terms and conditions. Should the Hirer wish to cancel any items from within the contract then our cancellation policy applies. Please see our Terms and Conditions for further details.

How long is your marquee hire period?

Our marquee hire period is for 1-2 days. Typically if hiring a marquee over the weekend we will erect your marquee on the Thursday or Friday before the weekend and take down on the Monday or Tuesday. If you require your marquee to be hired over a longer period of time we have a very reasonable extended hire price charge, which will be accurately calculated within your original quote.

When will you setup and take down my marquee?

With an event being held over the weekend we would typically erect marquees on the Wednesday, Thursday or Friday before an event and we dismantle them on the following Monday, Tuesday or Wednesday. If you have a special requirement please let us know. Additional charges may apply if you require your marquee to be erected on a Saturday or Sunday. Typically 10% of the hire charge will be applied for a Saturday setup and 15% for a Sunday setup. With an event being held during a weekday we would typically setup the marquee the day before your event and dismantle the day after unless otherwise stated in advance of booking by the Hirer.

What is the damage waiver charge for and is it refundable if nothing is damaged?

The damage waiver is to cover you for any damages or wear and tear of the equipment hired. Every event has some wear and tear even if minimal therefore the charge remains.

Miscellaneous

Can you suggest venues?

We work closely with a selection of venues and would be pleased to recommend them where appropriate. Please contact the office for help with finding a venue on 020 7112 8950.

Do you have insurance cover?

Yes. We hold combined policy insurance for a value of up to £5 million damages. We are able if required to offer risk assessments and method statements upon request. Details of insurance cover requirements can be found within our Terms & Conditions.

Could a marquee damage cables or pipes running underneath the site?

Damage is possible if cabling or pipe work is near the surface. This should be discussed at the site consultation. The hire charges are based on the assumption that no drains, cables or other services are buried beneath the surface or otherwise concealed.

Will a marquee damage our garden?

Grass that has been covered for several days will temporarily turn a shade of yellow but should recover within seven days. We are always very careful not to damage plants and flower beds if included in a marquee but would ask that any shrubs, plants or other materials that are obstructing the site and entrance to the site are removed before are arrival.